Terms of Sale
Welcome to Mama Jones African Market. By placing an order with us, you agree to be bound by the following Terms of Sale. Please read them carefully before making a purchase. These terms outline the conditions under which we offer our products and services.
All products listed on our website are subject to availability. We reserve the right to modify, replace, or discontinue items without prior notice. <br>Prices, discounts, and promotions are also subject to change at our discretion.
SECTION 1: Pricing & Payment
All prices are listed in USD and are inclusive of taxes unless stated otherwise.
We accept major credit cards, debit cards, PayPal, and other payment methods as specified during checkout.
Payment must be made in full before we process and ship your order.
SECTION 2: Order Processing & Delivery
Orders placed on our website are processed within 24-48 hours of confirmation.
For local deliveries within Dallas and surrounding cities, we offer same-day or next-day delivery based on availability.
For nationwide delivery, we ship using trusted courier services, and delivery timelines depend on your location.
Shipping fees will be calculated at checkout.
Mama Jones African Market is not responsible for delays caused by unforeseen circumstances or delivery service disruptions.
SECTION 3: Order Modifications & Cancellations
Customers may modify or cancel their order within 2 hours of placing it by contacting our customer service team.
After the 2-hour window, we cannot guarantee that changes or cancellations will be accepted.
Once an order has been processed or shipped, cancellations will not be allowed.
SECTION 4: Refunds & Returns
We strive to provide high-quality products. If you are unsatisfied with your purchase, you can request a return within 3 days of delivery for items that are unopened, undamaged, and in their original packaging.
For perishable items like fresh produce and ready-to-eat meals, all sales are final and non-refundable unless there is a quality issue at the time of delivery.
Refunds will be processed within 7-10 business days after we receive and inspect the returned item(s).
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
SECTION 6: Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 24 hours of receiving your order, providing clear pictures of the product(s) in question.
We will arrange for a replacement or issue a refund, depending on the circumstances.
SECTION 7: Product Descriptions & Availability
We strive to ensure that product descriptions and images are accurate.
However, we do not guarantee that the product descriptions, images, or other content on our website are error-free, complete, or current.
If a product is not as described, your sole remedy is to return it in unused condition.
SECTION 8: Promotions & Discounts
All promotions and discount codes are subject to specific terms and conditions and may only be used as stated.
Promotional offers cannot be combined, applied to previous purchases, or redeemed for cash.
SECTION 9: Limitation of Liability
Mama Jones African Market shall not be liable for any indirect, incidental, or consequential damages arising from the purchase, use, or inability to use our products.
Our maximum liability to you for any claim, whether in contract, tort, or otherwise, shall be limited to the purchase price of the item(s) in question.
SECTION 10: Governing Law
These Terms of Sale are governed by and construed in accordance with the laws of the State of Texas, USA.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Dallas, Texas.
SECTION 11: CONTACT INFORMATION
If you have any questions or concerns about these Terms of Sale, please feel free to reach out to us at
info@mamajonesafrica.com.
Thank you for shopping with Mama Jones African Market!.