Frequently Asked Questions
Shopping
What products do you offer at Mama Jones African Market?
We provide a wide variety of African groceries, including fresh foodstuffs, spices, grains, snacks, beverages, beauty products, and everyday essentials. Our inventory is carefully curated to bring you the authentic tastes of Africa, from Nigeria to West Africa and beyond.
Where is your physical store located?
Our physical store is located at 19009a Preston Road , Dallas Texas 75252 . Suite 102-108 Dallas, Texas. We also cater to surrounding areas, including Frisco, Plano, Carrollton, and other neighboring cities. Visit us to experience our full range of products in person!
Can I order online and pick up at the store?
Absolutely! We offer a convenient "Order Online, Pick Up in Store" option. Just select this choice at checkout, and we’ll have your items ready for you when you arrive.
What are your store hours?
We’re open Monday to Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM. For online orders, you can shop anytime!
Do you offer fresh produce?
Yes, we carry a wide selection of fresh and dried African produce, such as yams, plantains, okra, peppers, and more. Our goal is to provide you with farm-fresh ingredients to keep your meals authentic and flavorful.
Do you sell ready-to-eat meals?
Yes, we offer a selection of freshly prepared African meals that you can enjoy on the go or have delivered. Check our menu for the available options!
How can I contact you for inquiries?
You can reach us via phone at +1 (469) 920-4930 or by email at info@mamajonesafrica.com. Feel free to send us a message through our social media channels as well!
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
When will I receive the invoice for my order?
When you have paid for the order, you will it automatically receive an invoice for your order. Also you can go through your account at our store. When you log in to your account you can see your orders and download the invoice.
Delivery
Do you offer delivery services?
Yes, we do! We offer fast and reliable delivery services across Dallas, Texas, and all over the USA through our online store. Just place your order on our website, and we’ll deliver fresh African groceries right to your doorstep.
What areas do you deliver to?
We deliver across all states in the USA through our online store. Locally, we offer same-day delivery within Dallas-Fort Worth Metroplex.
Can I place a bulk order for events or parties?
Definitely! We accommodate bulk orders for parties, events, and even special celebrations. Just reach out to us, and we’ll work with you to meet your needs.
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
How can I cancel it
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.